Reputation Management & Reviews

Getting Started & Overview

  • Reputation - Breaking Down the Reputation Overview Tab

  • Reputation - Breaking Down the Reviews Tab

  • Reputation Management - Market Comparison & why you should choose Fortunyx to boost your online reputation

  • Understanding Your Profile Progress Tracker & Health Score

  • Guided Review Setup Wizard (Reputation Management)

Google Business Profile & Listings

  • Easily Optimize Your Google Business Profile in Fortunyx

  • Google Business Profile Post Scheduler in Fortunyx

  • Call Tracking and Missed Call Text Back Through Google Business Profile

  • Schedule Automated Listings Performance Reports in Fortunyx

  • Fortunyx Listings: Food & HealthCare Add‑ons Guide

  • Yext: Online Listings Business Scan Report

Review Collection & Requests

  • How to Send Review Requests

  • Multi-Channel Review Requests

  • How to send Review Request via Whatsapp

  • Custom SMS Templates for Recurring Review Requests

  • Reputation Management: Personalize Recurring Emails

  • How to send recurring emails with multiple email templates

  • Attach Photos to Review Requests (Email & SMS) in Fortunyx

  • How to Collect & Showcase Video Testimonials in Fortunyx

  • How to Set up Digital QR Code for Maximising Review Generation

Review Widgets & Display

  • Reputation Management - Customizing the Review Widget

  • Reputation Management: New Widget Types + Full AI Summary Control

  • Reputation Management: Adding Multiple Review Links to Emails

  • Manual Reviews (Labs) in Fortunyx: Add & Display Offline Reviews

  • How to Customize and Embed Review Widgets in Fortunyx

  • Customize Review Request Messages (SMS/Email)

AI, Sentiment & Competitor Analysis

  • Generate AI‑Powered Review Summaries within Fortunyx

  • Understand customer sentiment with AI-powered review summaries

  • Reputation Management: Competitor Analysis in Fortunyx

Multi‑Platform Integrations & Balancing

  • How to Integrate Multiple Review Platforms in Fortunyx

  • Review Request Balancing Across Platforms

Negative Reviews, Disputes & Spam

  • How to Address Negative Reviews and Manage Reputation with Fortunyx

  • How to Dispute a Google Review and Check on the Dispute Status

  • Spam Detection of Reviews

Workflows, QR Codes & Automation

  • How to Setup Workflow Triggers for Google and Facebook Reviews

  • How to Set up Digital QR Code for Maximising Review Generation (also in Review Collection)

  • Schedule Automated Listings Performance Reports in Fortunyx (also in GBP & Listings)

Reviews AI Agents & Engagement Modes

  • Getting Started with Reviews AI Agents

  • Maximizing Customer Engagement with Reviews AI: A Guide to Suggestive and Auto-Pilot Modes