Phone System

Getting Started & Overview

  1. What is LC (Lead Connector) Phone System?

  2. Overview of Phone Number Configuration Options

  3. The Phone Dialer Overview

  4. Understanding Default Phone Preferences for New Sub-Accounts

  5. LC Phone Pricing & Billing Guide

  6. 5% Stripe Markup Removed From Phone System Charges

Getting a Phone NumberImport and setup

  • How to Purchase a Phone Number

  • How to buy a toll free number?

  • Toll-Free Number Verification Guide for LC-Phone (US/Canada)

  • How to request a Twilio phone number that is not available

  • Buying a Twilio Number in Your Own Twilio Account Connected to Fortunyx

  • Identity Verification for Phone Number Purchases (US/CA/PR)

  • India Phone Numbers & Voice Calling

Porting & Migrating Numbers

  • Porting your phone number (non-Twilio number) to a location/subaccount

  • Submit and Track Port-In Number Requests in Fortunyx

  • Moving Phone Numbers: Migration Guide

  • Moving Phone Numbers across accounts (US and International)

  • Moving Numbers across Sub-Accounts (Same Agency)

  • Moving US numbers from Twilio to LeadConnector(LC)

  • Migrate International Numbers from Twilio to LC Phone

  • How do I migrate my agency and sub-account over to LC Phone?

  • How to Disable LC Phone System for your Agency

Number Management & Configuration

  • Phone Number Edit Configuration

  • How to Assign Twilio Phone Numbers to Users in High Level

  • Deleting / Resetting a Twilio Number

  • How to restore a deleted Twilio number in High Level

  • Why You Can't Delete a Twilio Subaccount from the Fortunyx?

  • Mandatory 2FA for Phone Number Updates

  • Number Hosting Guidelines for LC Phone Locations

  • Enhanced Number Pool Management for Visitor Activity Tracking

  • How to Set Up Call Tracking (Number Pool)

Regulatory Bundles & KYC

  1. Address & Regulatory Bundles: Safer & Faster in Fortunyx

  2. How to create and link a Regulatory Bundle for Australian local numbers

  3. KYC Verification on Persona — Best Practices

  4. Know Your Customer (KYC) in the United Kingdom

  5. Why is your account suspended

A2P 10DLC Registration & Compliance

  • Getting Started with A2P 10DLC Registration

  • Fortunyx Trust Center: Revamped A2P Registration Guide

  • Pre-Built A2P Campaign (Widget-First) Registration Flow

  • A2P 10DLC Campaign Registration Guide for Fortunyx Users

  • A2P Standard Brand Registration Guide for 10DLC in Fortunyx

  • A2P Sole Proprietor Brand Registration Guide for 10DLC

  • Email OTP Verification for Secure A2P Brand Registration

  • US Phone Number Registrations

  • A2P 10DLC Campaign Use Case Types (Full List + Guide)

  • A2P Opt-In Form - Privacy Policy and Terms and Conditions Guidelines

  • Fortunyx A2P Opt‑In Compliance

  • AI-Powered A2P Compliance Validation in Fortunyx

  • Understanding A2P Campaign Rejection Reasons & Required Fixes

  • A2P 10DLC Brand Approval Best Practices

  • A2P 10DLC Campaign Approval Best Practices

  • Message throughput (MPS) and Trust Scores for A2P 10DLC in the US

  • A2P 10DLC Messaging Fees: Registration, Monthly & Carrier Costs

  • Updated Messaging Policies for Canadian 10DLC Numbers: A2P Registration Requirements

SMS/MMS Compliance & Limits

  • LC - Phone Messaging Policy

  • Updated Messaging Guidelines for the U.S. & Canada

  • How to Configure SMS Compliance Settings in Fortunyx

  • Automate SMS Compliance with Opt-Out & Sender Info in Fortunyx

  • Forbidden message categories for SMS and MMS in the US and Canada

  • Action Required: International SMS Compliance Updates — UK & Turkey

  • How to increase Messaging Limits?

  • Messaging Ramp Progress Card in Fortunyx

  • Best Practices for SMS deliverability and Avoiding SMS Restrictions

  • Track SMS Restriction History

SMS/MMS Usage & Costsup

  • How to Calculate SMS and MMS Costs

  • What is the file size limit of an attachment to an SMS or an Email?

  • How Media Appears in SMS Campaigns on iPhone & Android

  • Which Twilio phone number will the leads be getting the SMS from?

  • Why SMS in Mexico May Appear from a Different Number

SMS Troubleshooting

  • Understanding Common SMS Delivery Errors in Fortunyx

  • Troubleshooting SMS Delivery

  • How to Prevent SMS Filtering by Carriers: Error 30007

  • Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMS

  • Error: Not a Valid SMS-Capable "From" Number

  • Incoming SMS only shows up in Conversation for Fortunyx

  • Troubleshooting: Inbound SMS Showing as Calls or Not Appearing at all.

  • Understanding the Potential Delivery Issues of Text Messages with Shortened URLs

  • How to check logs for a specific text message in Twilio

  • Conversations Glitching? Here's What's Going On?

RCS Messaging

  • RCS in Fortunyx

  • The Complete Guide to RCS in Fortunyx

  • How to Onboard an RCS Sender ID in Fortunyx (Non-ISV)

  • How to Create RCS Snippets and Send RCS Messages

  • RCS Billing

Voicemail

  1. Voicemail for company and users in Fortunyx

  2. Voicemail Drop: How It Works and Why It Matters

  3. Voicemail Drop File for Fortunyx

  4. Ringless Voicemail & Voicemail Drops Setup in Fortunyx

Voice Calling Setup

  • Use Your Existing Number for Voice Calls in Fortunyx

  • How to Set Up Verified Caller ID (Use your number for Voice Calls)

  • Outbound Calls with Dialer in Fortunyx Web App Softphone

  • Local Presence Dialing with the Fortunyx Phone System

  • Call Forwarding to Your Fortunyx Phone Number

  • Fortunyx Dialer Auto-minimize, Pin and Drag Guide

  • Call Scripts in Fortunyx Web & App Dialer + LeadConnector App

  • VoIP Deskphones in Fortunyx

Inbound Call Handling & Routing

  • Inbound Call Handling: IVR, AI, Routing & Call Flow Explained

  • Inbound Call Routing - Explained

  • Ring Incoming call to multiple users

  • Avoiding Call Loops when routing calls to Internal Phone Numbers

  • How To Fix - Phone Call Redirect Loop

  • Reduce Inbound Spam Calls with Number Intelligence & IVR

  • What is Number Intelligence & How to Use it in Fortunyx

Call Tracking, Transcription & Notes

  • How to Enable Call Transcriptions for Recorded Calls

  • Improve Call Tracking Accuracy with Call Connect

  • Custom Dispositions for Voice Calls

  • Call Details Workflow Trigger Setup

Caller Reputation & Spam Prevention

  • Why are my Calls marked as Spam, and how can I avoid it (LC Phone)

  • Remediate 'Spam Likely' on your Caller ID using Free Caller Registry

  • Recommendations and Best Practices for Maintaining a Positive Caller Reputation

  • Improve your Phone Number's reputation with Voice Integrity

  • What is CNAM?

  • Why doesn't my Business Name display after CNAM registration?

  • What is SHAKEN/STIR?

Call Troubleshooting

  1. How to Fix Bad VoIP Call Quality

  2. Call Events Not Working for Twilio

  3. Geo Permissions Issues with Twilio

  4. Understanding LeadConnector Inbound Call Rate Limits

  5. How to check logs for a specific Call in Twilio

  6. How to use Custom CSS to hide the Twilio error banner

  7. LC Phone System: Error Codes and Warning Dictionary

  8. Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)

Messaging & Call Analytics

  1. Messaging Analytics (New Experience) in Phone Settings

  2. Phone System Messaging Analytics Overview

Mobile App - Phone

  • Inbound Calling on Mobile APP (New Release)

  • Call disconnected in mobile app only

  • SIM‑Based Calling from the Mobile App